Shipping policy
Effective Date: Nov 4, 2025
Last Updated: Nov 4, 2025
This Shipping Policy (“Policy”) describes how orders placed through www.eazeye.com (the “Site”) are processed, shipped, and delivered by Eazeye Technology Limited (“Eazeye”, “we”, “us”, or “our”).
By placing an order, you agree to the terms outlined in this Policy, as well as our Terms of Service, Return & Refund Policy, and Privacy Policy.
1. Order Processing
1.1 Processing Time
Orders are typically processed and prepared for shipment within two (2) months from the date of payment confirmation, unless otherwise stated on the product page or order confirmation.
Processing times may vary depending on product availability, production schedules, or order volume. Pre-orders or backorders may require additional time. Estimated delivery windows will be communicated at checkout or via email updates.
1.2 Order Confirmation
Once an order is placed, you will receive an email confirming receipt and payment. A second email will be sent once the product has shipped, including tracking details (see Section 3).
1.3 Order Verification
Eazeye reserves the right to delay or cancel any order that requires additional verification for payment security, address accuracy, or compliance with export regulations.
2. Shipping Destinations and Charges
2.1 Global Shipping
We ship products worldwide from our fulfillment center in Shenzhen, China.
2.2 Customs Duties, Taxes and Import Fees
All international shipments may be subject to customs duties, import taxes, or brokerage fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the purchase price or shipping fee at checkout.
Eazeye does not control or estimate such fees. We recommend consulting local customs authorities before placing an order.
2.3 Refused Deliveries and Customs Holds
If a shipment is refused or returned due to unpaid duties, incorrect address, or customer inaction, the customer remains responsible for:
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Return shipping costs;
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Any customs duties or import fees incurred; and
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A deduction from the refund (if applicable) to cover those costs.
3. Order Tracking
3.1 Tracking Information
Once your order ships, Eazeye will send an email with tracking details and instructions. You can monitor shipment status through the carrier’s official tracking portal.
3.2 Tracking Updates
Tracking data may take up to 5–7 business days to update after shipment. Delays in tracking visibility do not indicate lost packages.
4. Delivery
4.1 Estimated Delivery Times
Estimated delivery timelines depend on the shipping method, carrier, and destination:
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Asia-Pacific: Up to 5 weeks
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North America and Europe: Up to 5 weeks
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Rest of World: Up to 5 weeks
Note: Delivery times are estimates only and may vary due to customs inspections, carrier delays, natural disasters, or public holidays.
4.2 Delivery Confirmation
Once a package is marked “Delivered” by the carrier, Eazeye is not liable for theft, loss, or damage occurring after confirmed delivery. Customers are encouraged to ensure safe and accurate delivery addresses.
4.3 Lost or Damaged Packages
If your order is lost or arrives damaged in transit, please contact customer.support@eazeye.com within 14 days of the expected delivery date, including:
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Your order number;
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Photos or proof of damage (if applicable).
We will coordinate with the carrier to investigate and, where appropriate, offer a replacement or refund in accordance with our Return & Refund Policy.
5. Address Accuracy and Order Modifications
5.1 Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Eazeye is not responsible for delays, loss, or additional charges resulting from incorrect or incomplete addresses.
5.2 Address Changes
If you need to modify your shipping address, contact us immediately at customer.support@eazeye.com. Once an order has entered the shipping or fulfillment process, address changes may no longer be possible.
5.3 Order Changes or Cancellations
Requests to modify or cancel orders must be made within 24 hours of purchase. After that period, production or fulfillment may have begun, and cancellation may not be possible.
6. Delivery Expectations
6.1 Force Majeure
Eazeye is not liable for shipping delays caused by events beyond its control, including but not limited to:
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Customs inspections or regulatory holds;
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Strikes, port closures, or transport disruptions;
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Natural disasters, pandemics, or political unrest.
6.2 Remote Area Deliveries
Shipments to remote or rural regions may experience extended delivery times or require additional delivery fees. Eazeye will notify customers if this applies to their order.
7. Risk of Loss
All products purchased from Eazeye are made under a shipment contract. This means that once the carrier takes possession of the package, the risk of loss or damage passes to the customer.
Eazeye’s responsibility ends once the shipment is handed over to the carrier, except in cases of confirmed product defects covered under warranty.
8. Alignment with Return Policy
All returns, exchanges, and claims for lost or damaged products are handled in accordance with our Return & Refund Policy, available at https://eazeye.com/policies/refund-policy.
9. Contact Information
For questions, shipping updates, or assistance, please contact:
Eazeye Customer Support
Email: customer.support@eazeye.com
Website: https://www.eazeye.com
Address: RM 08, 10/F Elite CTR, 22 Hung To Rd, KLN, Hong Kong
10. Legal Terms
This Shipping Policy is governed by and construed in accordance with the laws of Hong Kong. Any disputes arising under or related to this Policy shall be resolved by binding arbitration under the Hong Kong International Arbitration Centre (HKIAC) in English.
Eazeye’s liability for any claim related to shipping shall not exceed the original purchase price of the affected product.
